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渤海银行天津新开路支行数年坚持 耐心陪伴赢取客户信任

时间:2020-12-22 来源:互联网

  哪里有渤海银行,哪里就有渤海的温度,渤海银行的网点延伸到哪里,渤海温度就在哪里绽放。虽然一层玻璃拉开了银行员工与客户的物理距离,但无法阻挡彼此间温情的传递。

  多年以来,一直有一位老奶奶按月到渤海银行天津新开路支行办理支取工资转存定期业务,看似很平常很简单,但是别具特色。奶奶每次都会选择在邻近支行营业结束时走进厅堂,她的背部已经弯曲,她的步履已蹒跚。无论哪个员工看到,都会放下手里的工作,上前搀扶。虽然营业时间已结束,但员工没有丝毫怠慢,按照奶奶的需求,支取现金、通过点钞机清点、递给奶奶、奶奶清点、添上预先准备的现金,凑成“整数”再递进柜台,存成1年定期。并且在每次业务办理过程中,都会反复询问为什么刷卡、会不会消磁这些重复的问题。

  这个流程每月都办,柜员早已熟悉,其实完全可以告诉奶奶直接补齐差额办理定期存款,但是由于奶奶年龄大了,思维反应慢,每次柜员都会配合奶奶,让她亲自清点,分成10张一叠再原路交回柜员。只有这样,奶奶才能弄明白。而对于奶奶提出的重复性问题,柜员更是耐心解答,从无怠慢。

  “你陪我长大,我陪你变老”。就这样经过了多年的陪伴,银行员工用耐心的倾听、细心的讲解、周到的服务给予老人尊重和关爱。而坚持与执着、仔细与专注、信任与肯定是老人给予银行年轻员工的巨大收获!

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